Support
Contact & support
This deployment is operated by a human team (or solo operator). There is no implied 24/7 global support desk unless your contract says otherwise.
Product and billing questions
Email sales@aros.dev. Include your organization name, approximate timezone, and what you were trying to do—we respond as capacity allows.
Self-serve plans use the in-app billing page for upgrades, downgrades, and payment updates. If private routes are locked, check billing status there first (past due or cancelled subscriptions block paid surfaces even when marketing pages still load).
Enterprise or managed accessibility operations are contract-shaped: scope, response expectations, and onboarding commitments apply only where agreed in writing—not from marketing copy alone.
Security reports
Use the same channel and mark the subject line with "Security". We do not publish a public bug bounty or pentest summary here; scope is agreed per deployment.
Status and incidents
A human-readable summary lives at /status. Raw checks: /api/health and /api/health?detailed=true (readiness + Redis-backed rate-limit posture). Operators can still publish an external status page; adapt the incident template in the repository under
docs/internal/INCIDENT_COMMUNICATION_TEMPLATE.md.